When will my order arrive?

As a general rule all the orders received within 12:00 CET are processed on the same day and orders received later than 12:00 are processed on the next working day. Kindly note that, in conjunction with particular events (Sales, Black Friday, etc.), the processing of orders may be slightly delayed, despite our constant care to avoid potential delays. Our domestic shipments (Italy) are handled through several couriers (Nexvive, Crono Poste, BRT, SDA) so that the average shipment time is between 24/48h for the mainland and up to 72h for the islands. All our international shipments in eligible destinations are made with DHL ECONOMY courier: average shipment time within the EU is around 5/9 working days according to destination, while extra EU shipments will be subject to Customs Clearance timings in the destination country.

General shipping

• Orders ship Monday-Friday.
• Some items within your order may ship separately. 
• We will work to get your order to you as quickly as possible, but please note that our shipping lead times are all estimations and we cannot guarantee an order to arrive by a specific time. We encourage you to ship all items to a permanent address in order to ensure a successful delivery.
• Please note that our products are often delivered from different fulfillment centers.
• US: NO P.O. BOX shipment allowed

Shipping costs

DOMESTIC
Country	Service	Shipping Costs	Orders above 70€
Italy	Express	Up to 1 Kg - 4.50 € 1-3 Kg - 5,20 €  3-5 Kg - 6,30 €  5-10 Kg 8,70 €  Over 10 Kg - 16,00 €	Free
EU
Country	Service	Shipping Costs	Orders above 100€
EU*	Economy	Up to 1 Kg - 8.00 € 1-3 Kg - 9,50 €  3-5 Kg - 11,30 €  Over 5 Kg - 16,00 €	Free
*Including: Austria, Germany, Hungary, Lithuania, Poland, Estonia, Luxembourg, Romania, Slovakia, Czechia Latvia, Netherlands, Slovenia, Belgium, Bulgaria, Denmark, France, Spain**, Sweden, Croatia, Finland, Portugual Mainland, Greece, Malta, Ireland. For Cyprus, Baleric Islands, Azores & Madeira check dedicated rates at checkout
** Not including Ceuta, Baleric Islands, Las Palmas, Melilla, Santa Cruz de Tenerife
USA
Country	Service	Shipping Costs           by Order Value in USD	Orders above 170 USD
United States of America**	Express	70-99.99 - 26.00USD 100-119.99 - 24.00USD 120-149.99 - 22.00USD 150-169.99 - 18.00USD	Free
**Alabama, Alaska, Arizona, Arkansas, California, Colorado , Connecticut, Delaware, Washington DC, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohia, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia Washington, West Virginia, Wisconsin, Wyoming

• As of today we are able to accept and ship orders in EU and USA only. Shipment to the USA available with a minimum purchase of 70USD. We are working to start shipping in other countries soon, so stay tuned! 
• Please note that you are responsible for any import fees, taxes, or duties required in your location upon delivery.
• Orders shipping internationally may qualify for free shipping promotions, made exception for Cyprus, Baleric Islands, Madeira and Azores islands. Every shipment outside our domestic market (Italy) qualifies as international shipment.

Special products shipping

Additional fixed shipping costs will be charged for special fragile products as Action Figures. 

Country	Additional Shipping Cost
Italy	7.00-9.00 €
EU*	8.00-12.00 €
United States of America**	17.00 USD

 

Shipping multiple orders

Multiple orders placed on the same day cannot be combined and will ship separately.

Shipping to multiple locations

Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, please place a separate order for each shipping address.

Address changes

We are unable to change or update a shipping address once an order has been placed. Please be sure to check your shipping details prior to submitting your order.