How can I order from your store?

• Place your order online.
• We do not accept mail orders or purchase orders.
• We accept Visa, MasterCard and Maestro at the moment.

What are your accepted payment methods?

We accept Visa, MasterCard, and Maestro. For your protection, we screen orders for potential fraud. Please ensure that your billing address matches that of your payment method to avoid delays in order processing.

Can I pay “cash on delivery”?

We are sorry but we currently do not accept “cash on delivery” as a payment method. 

When will the order amount be debited on my credit card?

All payments made by credit card are initially Authorized, and only subsequently Handled. The amount is usually charged at the time of preparation of the order (shipment).

Is my payment safe?

Sure! The payment is fully secured by the largest authentication systems in the world. Furthermore, all the information that will be entered for the purchase will comply with the processing of personal data in full compliance with the privacy regulations. The site complies with all spam and virus checks. Browsing is completely safe.

How can I track my order?

When your order is ready for shipment and delivered to the courier, you will receive an email with your order Tracking details. By clicking on the link you will find in the email, you can check the status of the shipment or you can access your site management panel and check the progress.

Important: it usually takes 12/24 hours for the tracking code to be visible on the shipper's website.

How can I check the status if my order?

You can view the status of the order at any time by entering the "Orders" section, after logging in to your account at the top right on the site.

Payment status

Every order has one of the following payment statuses:

• Authorized
• Paid
• Overdue
• Partially refunded
• Payment pending
• Refunded
• Unpaid
• Voided

Paid or partially paid: When a credit card payment has been captured, or a payment using an offline or custom payment method has been marked as received, then the payment status of the order is Paid. 

Payment pending: Orders that have a Payment pending status haven't yet been paid. If a pending order isn't paid by the due date set in the payment terms, then the order status becomes Overdue.

Authorized: Depending on checkout settings, payments are either captured manually or automatically. For manual capture, then new credit card payments have a status of Authorized.

Refunded, partially refunded or voided: When an order is canceled cancel an order, the payment status changes to either Refunded or Voided. For an order where the payment hasn't yet been captured, the payment status is listed as Voided. For orders with captured payments, the payment is Refunded. If an order is partially refunded with a captured payment, then the status is Partially refunded.

Fulfillment status

The fulfillment status of an order:

• Fulfilled
• Unfulfilled
• Partially fulfilled

When an order is placed, it has an Unfulfilled fulfillment status.

When some item is shipped, but not all, of the items in an order, then the order has a Partially fulfilled fulfillment status. When all the items in an order are shipped, it is Fulfilled.

 

Discounts & Promotions

Do discount codes stack?

When redeeming Promotion, Discount, or Coupon Codes during checkout, please note that only one promotion code can be used per order. Kindly note that codes may have an expiration date. 

Do orders with Promotion, Discount, or Coupon Codes qualifies for Free Shipments? 

Yes, as long as the total amount of the order net of discounts reaches the free shipment threshold and your shipping address is in Italy.

For which orders do you offer free shipment orders?

We offer free shipment for:

• domestic orders shipping in Italy reaching a total amount of 70,00 Eur net of discounts.
• international orders shipping in EU reaching a total amount of 100,00 Eur net of discounts. 
• international orders shipping to USA reaching a total amount of 170,00 Usd net of discounts.

I forgot to add a coupon code to my order while checking out, can I you add this discount to my order after it has been placed?

We’re sorry but coupon codes can't be added retrospectively. In the future, please always ensure you add the coupon code when prompted to avoid disappointment.

If you are looking to use a current coupon code, please follow through the entire checkout process to add your discount code and check out. 

 

Changes & Cancellations

Can I make changes to my order?

Please note that our order fulfillment and shipping systems are designed to get orders on their way as quickly and efficiently as possible. Once the order has been sent to our warehouse for processing, neither you nor our customer service staff can change it. This includes updates to the Shipping Address. We kindly ask you to get in touch with our customer care through our “contact us” section of the website to seek assistance.