I haven’t received all the items in my order. What can I do?

We suggest that you check if you have received the email with the partial shipment confirmation informing you that one of the items in your order is no longer available. In this case we confirm that the final amount debited will only be the total of the items actually shipped. We remind you that for all orders paid by credit card the display of the updated amount may vary depending on the timing of the reference bank. Should anything be unclear or not correct, please contact our Customer Service. We will reply as soon as possible.

Can I have my order delivered in another country?

No. We can deliver orders only within the same country from which you have placed the order from.

What is a good practice for receiving shipments?

We’re glad you asked! Our team checks that each and every item is in good order and condition till the order is sealed and handed over to the courier for shipment. Should you notice upon delivery that the box/envelope appears damaged or tampered, we kindly suggest you to report this on the shipment receipt adding as well the “goods received unchecked” note. This will help our customer care operatives to assist you when you get in touch with us. Help us, helping you!

I have received a faulty or broken item, who shall I get in touch with?

Please get in touch with our customer care to get assistance. You can find all the details in the “contact us” section of our website. 

I would like to return an item. What can I do?

Please get in touch with our customer care operatives through the “contact us” section of our website to have your return authorized. As per our policy, our customer care operatives are authorized to evaluate return requests within 14 working days from receipt of the goods. Once our customer care operatives have approved the return for you, they will issue a “return #” that you should quote on your shipping bulletin. Only minted standard items (without on demand customizations) still in the original packaging will be accepted as returns. You should ship at your cost the items approved for return within 10 working days from the issuance of the “return #”. We're sorry but we do not accept returns for goods delivered outside EU.

I have received my items and I realized I ordered the wrong size item. Can I change it?

We do offer a size change service only for orders delivered in Italy and EU of standard items (without on demand customizations), should a replacement size be available. Please get in touch with our customer care. We would require the item to be returned minted to us at your costs and upon receipt we will ship you the replacement size free of charge. As per our policy, our customer care operatives are authorized to evaluate requests within 14 days from receipt of the goods. We're sorry but we do not accept size changes for goods delivered outside EU.

Are returns shipments free of charge?

We’re sorry but we are currently unable to offer free of charge return shipments. All the shipments approved for return would currently be at your charge. We anyway are currently working on how to improve the return procedures.

Do you ship in every country?

As of today we are able to accept and ship orders in EU only and to USA. We are working to start shipping in other countries soon, so stay tuned!

Do I need to pay customs and taxes if I buy from USA?

Yes. We will take care of all procedures and export customs costs for you in Italy. Once the shipment reaches USA, you will be contacted by your local customs agencies for the import procedures, and these costs will be at your charge. No import duties are due on shipments below 800,00 Usd of value.